CORPORATE
SERVICES
With years of working and consulting for high profile organizations and leading customer experience transformation in private and public businesses, I have immense experience and comprehensive expertise to help businesses elevate their service offerings to achieve a sustained success in a competitive market.
BUSINESS SERVICE COACHING
Provision of guidance for Business owners and Executives on the right service strategies to optimize various aspects of their service operations to enhance customer experience to drive overall business success.
CUSTOMER SERVICE OPTIMIZATION
Baseline customer satisfaction assessment, evaluation of internal processes, streamlining, and optimization of customer service processes to improve efficiency and exceed customer expectations.
CUSTOMER SERVICE RECRUITMENT
Assist organizations find and hire the right individuals for customer service roles.
SERVICE QUALITY ASSURANCE
Implementation of quality assurance measures to maintain high service standards and continuously improve service delivery.
SERVICE CHANGE MANAGEMENT
Provision of valuable expertise and support for organizations to undergo transformation in their service delivery.
MYSTERY SHOPPING
Assist businesses assess and improve customer service, operational efficiency, and overall customer experience through mystery shopping programs.
DIGITAL MARKETING
Provision of strategic guidance and services to businesses to enhance their online presence, reach target audience and achieve marketing objectives.
TRAINING AND DEVELOPMENT
Support businesses to enhance the skills and knowledge of their workforce through high-quality and customized training solutions.
SERVICE MEASUREMENTS
Implementation of effective mechanisms to collect customer feedback and insights to improve service quality and to inform strategic business decisions.
PUBLIC SPEAKING
Vast expertise to speak on business topics, personal development, and Life skills to inspire business leaders, youth, and young adults. An advocate of service excellence.
PERSONAL DEVELOPMENT COACH
Genuine passion to help individuals enhance various aspects of their lives, including self-awareness, goal setting, career development, interpersonal skills, and overall well-being.
CONTACT
Get in Touch
General Inquiries
info@theericprempeh.com
eric@theericprempeh.com
Phone
+233 24 485 7073
Location
Accra, Ghana
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